Terms and Conditions

Effective Date: May 31, 2022

Welcome to DECIEM Beauty Group Inc. (“DECIEM,” “we,” “us,” “our”). These Terms and Conditions govern your access and use of our websites, including deciem.com, theordinary.com, and niod.com (collectively, the “Site”). By using our Site, you acknowledge that you have read, understand, and agree to be bound by these Terms and Conditions.

1. Binding Arbitration

These Terms contain provisions that require disputes between you and DECIEM to be resolved through binding arbitration rather than in court. You waive your right to participate in class-action lawsuits. See the Disputes section for details.

2. Products and Services for Personal Use

All products and services on our Site, including samples, are for personal use only. Reselling is prohibited. We reserve the right to cancel orders we believe violate this policy.

3. Terms of Sale

3.1 Order Processing

  • All product availability is subject to change.
  • We reserve the right to cancel or refuse any order at any time.
  • Orders may only be placed by individuals over the age of legal majority in their jurisdiction.
  • Payment is processed through a third-party service.

3.2 Pricing

  • Prices displayed on the Site may differ from other third-party retailers.
  • DECIEM reserves the right to change prices at any time.
  • Applicable taxes will be added to your order.

3.3 Returns

If you are not satisfied with your purchase, you can return it according to our Return Policy.

3.4 Quantity Limits

Orders are limited to:

  • 30 units of the same product
  • 90 total products per order

We reserve the right to impose additional limits or cancel bulk orders.

3.5 Delivery

  • We strive to deliver orders as quickly as possible but are not responsible for delays beyond our control.
  • If a delay occurs, we will notify you.

3.6 Fraud Prevention

We may perform address verification and cancel orders flagged as potentially fraudulent. If an order is canceled, you will be notified and refunded.

3.7 Discounts & Promotions

We reserve the right to cancel or refuse any promotion code or discount we believe is fraudulent or improperly obtained.

4. Regional Entities

Your order will be processed by the DECIEM entity corresponding to your country.

Region Processing Entity
Australia, New Zealand, Singapore, Thailand Deciem Australia Pty Limited
Canada, USA, Latin America Deciem Distribution Inc. / Deciem USA LLC
China, Hong Kong, Macau Deciem Hong Kong Limited
Europe, Middle East, Africa, Asia Deciem UK Ltd.
Netherlands (in-store purchases) Deciem Netherlands B.V.

5. Accuracy of Information

We strive to provide accurate product descriptions, but we do not guarantee that all information is error-free, complete, or up-to-date.

6. Intellectual Property

All content on our Site—including trademarks, images, videos, and text—is the property of DECIEM and protected under international copyright laws. You may not:

  • Reproduce, distribute, or modify any content without permission.
  • Use our trademarks without authorization.

7. Limited License

We grant you a limited, revocable, non-exclusive license to access our Site for personal use. This license does not allow you to:

  • Copy, resell, or commercially exploit our content.
  • Use data mining, bots, or scraping tools.
  • Modify or create derivative works from our Site.

Violation of these terms will result in termination of access.

8. Your Responsibilities

By using our Site, you agree to:

  • Follow all applicable laws.
  • Not introduce viruses, hacks, or other malicious software.
  • Not attempt to access unauthorized accounts or data.

We may suspend or terminate accounts that violate these terms.

9. Your Account

  • If you create an account, you are responsible for maintaining its security.
  • You must provide accurate, truthful information.
  • If you believe your account is compromised, notify us immediately.

We reserve the right to terminate accounts at our discretion.

10. Third Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates, or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

11. Special Features, Functionality, and Events

The Site may offer certain special features, functionality, or events (such as contests, sweepstakes, or other offerings) which may (a) be subject to terms of use, rules, and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by us or by third parties. If so, we will notify you of this, and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules, and/or policies.

12. User Content

When you transmit, upload, post, e-mail, or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages, or other materials ("User Content") on the Site, you are entirely responsible for such User Content. All third parties, and not we, are entirely responsible for all User Content that they post to the Site.

You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing, or otherwise making available on the Site User Content that:

  • (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially or ethnically offensive;
  • (b) you do not have a right to make available under any law or under contractual or fiduciary relationships;
  • (c) is known by you to be false, inaccurate, or misleading;
  • (d) you were compensated for or granted any consideration by any third party;
  • (e) infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
  • (f) is malicious or destructive in nature, or contains a virus, malware, or other computer programming routine or engine that is intended to damage or otherwise interfere with any system, data, or information.

Additionally, you agree not to:

  • Transmit, upload, post, e-mail, or otherwise make available any unsolicited or unauthorized advertising, solicitation, or promotional material, including chain letters, mass mailings, or any form of "spam."
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity.
  • "Stalk" or otherwise harass, including advocating harassment of another, entrap, or harm any third party, including minors.
  • Forge headers or otherwise manipulate identifiers to disguise the origin of any User Content.
  • Intentionally or unintentionally violate any applicable local, state, national, or international law.
  • Collect or store personally identifiable data about other users.

We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity, or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent, or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed, or otherwise made available via the Site.

We reserve the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content. We also reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable, and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

13. Copyright Complaints

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials posted on the Site infringe your copyright, you (or your agent) may send a “Notification of Claimed Infringement” requesting that the material be removed, or access to it be blocked. The notice must include the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the works that have been allegedly infringed;
  2. Identification of the copyrighted work alleged to have been infringed (or if multiple copyrighted works located on the Site are covered by a single notification, a representative list of such works);
  3. Identification of the specific material or link alleged to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on the Site;
  4. Your name, address, telephone number, and email address (if available);
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. For more details, see https://www.copyright.gov/.

14. California Residents

Under Cal. Civ. Code §1789.3, California residents may report complaints about our Site to the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by contacting them at:

Address:
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834

Phone: (800) 952-5210

We do not impose any charges for use of the Site.

15. Representations and Warranties; Limitation of Liability

THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR:

  • BUSINESS INTERRUPTIONS
  • DATA LOSS OR CORRUPTION
  • COMPUTER VIRUSES OR SYSTEM FAILURES
  • INACCURACIES OR OMISSIONS IN CONTENT
  • INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES

OUR MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED $100.00

16. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or legal fees arising from your use of the Site or your breach of these Terms.

17. Disputes and Arbitration

17.1 Arbitration Agreement

All disputes arising from these Terms shall be resolved through binding arbitration under the National Arbitration Rules of the ADR Institute of Canada, Inc.

17.2 Exclusions from Arbitration

This Arbitration Agreement does not apply to disputes regarding intellectual property rights, where we may seek injunctive relief in court.

17.3 No Class or Collective Actions

All disputes must be arbitrated individually. Class actions, collective arbitrations, or group claims are prohibited.

17.4 Arbitration Fees

Each party shall bear their own legal costs unless otherwise required by law.

18. Consent to Electronic Notices

By using the Site, you consent to receive legal notices electronically via email or postings on the Site. If you withdraw this consent, you must discontinue using the Site.

19. General Provisions

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us regarding your use of the Site, superseding all prior agreements, proposals, or communications.

All rights and obligations under these Terms and Conditions shall be governed by the laws of Toronto, Canada, as if this agreement was wholly entered into and performed within Toronto. The Effective Date of these Terms and Conditions is stated at the top of this page. We reserve the right to update these Terms at any time by posting changes on the Site. Your continued use of the Site constitutes your acceptance of any modifications.

Nothing in these Terms creates a partnership, joint venture, or agency relationship between us. Failure to enforce any provision shall not waive our right to enforce it in the future. If any provision is deemed invalid or unenforceable, the remaining provisions will remain in effect, modified as necessary to reflect the original intent.

20. How to Contact Us

If you have any questions about these Terms and Conditions, you may contact us through our website’s online form at: https://deciem.com/contact.

21. Legal Notice

21.1 Copyright and Intellectual Property

The content and design of this website are copyright © DECIEM Inc. No portion of this site, including its layout, may be copied, reproduced, or distributed without prior written consent from DECIEM Inc. Unauthorized use will be prosecuted to the fullest extent of the law.

All product names, logos, and trademarks displayed on this site are the property of DECIEM Inc. or their respective owners. Any unauthorized use of these trademarks may result in legal action.

By accessing this Site, you agree to abide by these Terms of Use. All offers and information are subject to change without notice.

21.2 Use of Website Information

Unless otherwise stated, you may view, download, use, or print information from this Site under the following conditions:

  • The information is for personal, informational, and non-commercial use only.
  • The information must not be modified or altered in any way.
  • You may not distribute the information to others.
  • Copyright and proprietary notices must not be removed.

DECIEM Inc. reserves the right to revoke your authorization to use this Site at any time. Upon notice from DECIEM Inc., you must immediately discontinue any unauthorized use.

21.3 Trade Dress and Design Protections

The design, layout, and trade dress of this Site are protected under intellectual property laws and may not be copied or imitated in whole or in part.

Copyright © DECIEM Beauty Group Inc. All rights reserved worldwide.