Contact Us
A quick note from our Global Customer Happiness Team 💛
Our Slowvember offers have been incredibly loved — thank you! 💫 We’re currently experiencing slight fulfilment delays, but our team is working hard to get every order out as quickly as possible. We truly appreciate your patience and support.
Contact Us
Have a question about our products or need help with your order?
We’re always happy to help — our customer care team is here to make sure your experience with The Ordinary is smooth, easy, and satisfying.
Submit your query through contact us form available in the end of this page. You can also contact us by following methods:
💬 Live Chat Support
Need quick help?
Connect with us instantly through our Live Chat feature — available directly on our website.
Our team is online and ready to assist you with:
- Order status updates
- Product or shade recommendations
- Tracking and delivery issues
- Returns or exchanges
- General product questions
If our agents are busy or offline, you can leave a message — we’ll get back to you as soon as possible.
📧 Email Support
Prefer email? No problem!
Reach out anytime at theordinary.helpdesk@gmail.com
Please include the following details (if applicable) so we can help you faster:
- Order number
- Full Name, Email and phone number used at checkout
⏳ Response Time: Within one business day
🌍 Business Hours
Our customer service team operates Monday to Friday, 9:00 AM – 5:00 PM (EST).
Messages received outside these hours will be answered the next business day.
💖 We’re Here for You
Whether you have a question, need skincare guidance, or want to share feedback, we’re always listening. Your satisfaction is our priority — and we’re committed to making sure you feel cared for every step of the way.