Shipping Policy

A quick note from our Global Customer Happiness Team 💛

Our Slowvember offers have been incredibly loved — thank you! 💫 We’re currently experiencing slight fulfilment delays, but our team is working hard to get every order out as quickly as possible. We truly appreciate your patience and support.

Shipping Policy

Thank you for choosing The Ordinary!
We truly appreciate your trust in our products and are committed to providing you with a smooth, transparent, and reliable shopping experience.

This Shipping Policy explains how we process, handle, and deliver all orders placed through our website.

Shipping Charges

  • Free Shipping: Enjoy free shipping on all orders over $100 within the United States and over £100 within the United Kingdom.
  • Standard Shipping Fee: A flat rate of $9.99 / £9.99 applies to orders below $100 / £100.
  • Express Shipping: Need it sooner? Choose Express Shipping for $19.99 / £19.99 to receive your order as soon as the next business day (available only within the US & UK).

Order Processing Time

Our fulfillment team works diligently to process every order as quickly as possible.
Typically, orders are processed within 3–5 business days (excluding weekends and holidays).

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details so you can monitor your delivery in real time.

Shipping Method

To ensure reliable and secure delivery, we collaborate with trusted carriers and fulfillment partners.

Due to recent governmental policies and operational challenges, some orders may experience slight delays in processing or tracking updates. To maintain speed and safety, we may ship through our official fulfillment network and authorized distributors, including ULTA, Kohl’s, ASOS, Amazon, USPS, FedEx, UPS, Royal Mail, and others.

This approach helps us deliver your products efficiently while maintaining quality and reliability.

If you encounter any issue with your shipment or delivery through one of our partners, please contact us immediately at theordinary.helpdesk@gmail.com or via our live chat system — our support team will assist you promptly.

Delivery Time

  • Domestic Orders: Estimated delivery is 5–7 business days from the date of shipment.
  • International Orders: Estimated delivery is 7–30 business days, depending on the destination and customs clearance.

Please note that unforeseen circumstances — such as weather conditions, customs delays, or carrier issues — may occasionally affect delivery times.

Important Notice During High-Volume Periods

During high-demand periods, our team works day and night to fulfill every order with care and accuracy. Our shipping partners are also going above and beyond to ensure timely deliveries.

If you experience a delay, please don’t worry — simply contact us at theordinary.helpdesk@gmail.com with your order number and details, or use our live chat system for instant assistance.

We sincerely apologize for any inconvenience and truly appreciate your patience and understanding.
Rest assured, your order is our priority, and we’re doing everything possible to deliver it to you as soon as we can.